As a commerce and trade hub strategically located between East and West, Dubai is a popular choice for companies that offer outsourcing and shared services to a broad range of customers and clients across multiple geographical regions and time-zones. With a pro-business regulatory environment, and world-class infrastructure, Dubai caters to companies of all sizes and all business sectors.
Many companies choose Dubai as a base to operate call centres and to service customers in general, and the total outsourcing and shared services market in the UAE was estimated at US $4.87 billion in 2018. With an industry share of 62%, information technology (IT) accounts for the largest share of investment in shared services and outsourcing in the UAE. This was followed by Customer Support at 21 percent, Finance at 10 percent, HR and Admin at 5 percent, and Procurement at 2 percent.
Dubai offers companies in this sector a range of custom options, including commercial spaces and business services that cater specifically to outsourcing and shared service businesses, such as call centers, data centers, back-office operations and more.
Dubai Outsource City
Dubai Outsourcing City (DOC) was established in 2007 to provide a committed and ideal business environment created for outsourcing and shared service businesses, and a dedicated infrastructure to centralize all outsourcing and shared service operations in one central location.
Banks, insurance, aviation, and hospitality are just a few of the sectors that call the area home. More than 160 organizations, including significant industry giants like as Emirates, Interglobe, Back Office Manager Services, Abu Dhabi Commercial Bank, and Cupola Group, to mention a few, have chosen DOC as their preferred destination.